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MASTERCLASS AGENDA
NEWLY UPDATED FOR 2025 TO REFLECT NDIS REFORMS
Course Duration: 9:00 - 5:00
08:30 Registration and Welcome Coffee | 09:00 Course Starts | 10:30 - 11:00 Morning Tea
12:30 - 1:30 Lunch | 3:00 - 3:30 Afternoon Break | 5:00 Course Ends
The following sessions will be covered over the two-day interactive masterclass 
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Clinical Governance  – Overview, Emerging Initiatives and Challenges
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Overview of the emerging challenges and latest government initiatives in disability care
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The pillars of clinical governance and its foundations and Core elements for all clinical governance frameworks
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Understanding what frameworks are best in practice for your organisation and how to implement them to support the delivery of NDIS Practice Standards
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Symptoms of clinical governance failure and catastrophic failure related to failures in clinical governance
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Developing a clinical governance leadership ethos to support better engagement and outcomes for participants, support networks, practitioners and organisation as a whole
 Governance, Leadership and Culture 
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Effective Board Communication: Master the art of concise board communication post the Royal Commission recommendations. Streamline reports by focusing on critical information for impactful decision-making.
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Address incident trends, work health safety, and high-risk areas and learn effective strategies to present this critical information to the board.
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Discuss strategies to convey urgency for specific actions to improve organisational outcomes.
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Embed a continuous improvement and learning culture to deliver clinical governance and support participants outcomes.
PRACTICAL ACTIVITY
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​Review a range of tools and resources to support staff in presenting critical information to the board.
Audits and Clinical Performance
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Establishing a timeline for effective auditing, reviews and associated reporting to measure outcomes and effectiveness
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Implementing and resourcing effective systems for management of human resources, training and continued professional development for improved staff engagement and continual improvement
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Identify and determine what and how to report to the governing body and why
PRACTICAL ACTIVITY
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Review a range of tools and resources for auditing to improve the quality of care for patients
Unconscious Bias, Open Disclosure and Redress
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Review case studies from the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability to explore unconscious bias and ableism
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Recognise environmental risk factors and implement relevant strategies to establish a safe community for staff, participants and their support networks
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Implement systematic feedback and communication strategies to assist in the reporting and rectification of environmental risks
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Gain a nuanced understanding of the components of open disclosure and redress. Explore aspects ranging from financial compensation to counselling services and support
PRACTICAL ACTIVITY
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Identify strategies for responding to incidents including how to manage open disclosure and redress
Participants Safety and Quality Improvement Systems
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Establishing a Continuous Quality Improvement mindset to support the journey to best practice and delivery of meaningful participants outcomes
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Establishing and maintaining best-practice systems to support effective and consistent management of:
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The mitigation and management of risks
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Addressing and managing incidents
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Investigation of complaints and the resulting feedback and action items
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Managing open disclosure
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Medication management
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Communication
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PRACTICAL ACTIVITY
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Review graphs and mapping tools to plot the data around your intended quality improvement initiative
