SUPPORTING DISABILITY SERVICE PROVIDERS TO IMPLEMENT EFFECTIVE SYSTEMS AND FRAMEWORKS TO DELIVER MEANINGFUL OUTCOMES 

Develop Clinical Governance principles to support the delivery of the NDIS Quality and Safeguarding frameworks for continuous quality improvement and safety in service delivery

​Review and adopt proposed changes to NDIS inclusive of registration requirements and emphasis on the changes this presents to organisations 

Apply a quality and risk-based thinking model to the application of the NDIS Practice Standards and the Clinical Governance Model 

Implementing an open disclosure response consistent with national and local standards 

Ensuring that incident management and investigation systems can provide adequate surveillance to recognise major safety failures or risks 

Implementing corrective action in response to identified participant safety risks and failures 

Establishing complaint management systems that include a partnership with patients and carers 

​Ensuring a robust and positive safety culture, clearly understanding the roles and responsibilities organisations in clinical governance. 

Explore how to implement a range of Clinical Governance quality and risk tools to support the organisation in being a provider of choice 

Gain a nuanced understanding of the components of auditing, open disclosure and redress

Overcome unconscious bias, and create a culture of quality and safety focused on delivering quality service to clients