SUPPORTING DISABILITY SERVICE PROVIDERS TO IMPLEMENT EFFECTIVE SYSTEMS AND FRAMEWORKS TO DELIVER MEANINGFUL OUTCOMES

Adelaide: 17 – 18 June | Sydney: 1 – 2 July

This interactive two-day masterclass will provide delegates with an opportunity to:

Apply a systematic approach, designed for your organisation, that ensures the standard and quality of care delivery is consistent with the NDIS Safety and Quality Practice Standards
Prevent catastrophic events by exploring key elements of safety, quality, and risk management
Gain a nuanced understanding of the components of auditing, open disclosure and redress
Overcome unconscious bias, and create a culture of quality and safety focused on delivering quality service to clients

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WITH EXPERT FACILITATOR

Michele Moreau

Director and Principal Consultant

Preventing Harm

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KEY LEARNING OBJECTIVES

Develop Clinical Governance principles to support the delivery of the NDIS Quality and Safeguarding frameworks for continuous quality improvement and safety in service delivery

Review and adopt proposed changes to NDIS inclusive of registration requirements and emphasis on the changes this presents to organisations

Apply a quality and risk-based thinking model to the application of the NDIS Practice Standards and the Clinical Governance Model

Implementing an open disclosure response consistent with national and local standards

Ensuring that incident management and investigation systems can provide adequate surveillance to recognise major safety failures or risks

Implementing corrective action in response to identified participant safety risks and failures

Establishing complaint management systems that include a partnership with patients and carers

Ensuring a robust and positive safety culture, clearly understanding the roles and responsibilities organisations in clinical governance.

Explore how to implement a range of Clinical Governance quality and risk tools to support the organisation in being a provider of choice

Gain a nuanced understanding of the components of auditing, open disclosure and redress

Overcome unconscious bias, and create a culture of quality and safety focused on delivering quality service to clients

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Read What Our Past Customers Have to Say

"The best workshop I have ever been to in my 20 year career! Chris was fantastic and is a highly knowledgable person, with practical teaching ideas and skills!"

Senior Clinical Manager, Flourish Australia

"It reinforced what we are doing and we realised we are missing a step with our governance. It also provided a lot of useful tools that we were not aware of and will be implementing."

CEO and Founder, Disability Training Organisation

"Chris is an amazing presenter and is extremely passionate and engaging. This was the 2nd event I have attended where she has been presenting. She is a world of knowledge and is extremely generous in providing all the relevant resources and much more!."

Customer Safeguarding Specialist, Help Enterprises

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