• The changing nature of disability services and the need for a clinical governance leadership ethos to support better engagement and outcomes for clients, support networks, practitioners and organisation as a whole 
  • What does Clinical Governance mean in this post royal commission industry and how can the framework be used to improve overall clients outcomes, staff engagement and clinical effectiveness 
  • Applying clinical governance frameworks to support the delivery of NDIS Practice Standards and best practice
  • Identifying and communicating board and leadership responsibilities to drive clinical governance accountability and quality outcomes for clients 
  • Understanding the role and develop sound clinical planning for optimal consumer and organisational outcomes 
  • Clinical governance; more than frameworks and system, embedding a continuous improvement and learning culture to deliver clinical governance and support client outcomes 
  • Understand and identify barriers to best-practice, and implement strategies to move the organisation past these  
  • Develop to develop strategies to move toward person-centered health outcomes 
  • Develop and implement organisational systems to support the engagement of clients and their support networks 


  • Establishing a Continuous Quality Improvement mindset to support the journey to best practice and delivery of meaningful client outcomes 
  • Establishing and maintaining clinical best-practice policies, procedures and systems to support effective and consistent management of:  
  • The use of restrictive practices 
  • The mitigation and management of risks 
  • Addressing and managing incidents 
  • Investigation of complaints and the resulting feedback and action items 
  • Managing open disclosure 
  • Implementing and resourcing effective systems for management of human resources, clinical training and continued professional development for improved staff engagement and continual improvement 
  • Establishing a timeline for periodical clinical reviews and associated reporting to measure clinical outcomes and clinical effectiveness 
  • Identify and determine what and how to report for meaningfully to clients and their support network and other practitioners 
  • Identifying and allocating appropriate resources to ensure the environment supports staff and client safety and quality outcomes  
  • Recognising environmental risk factors and implementing relevant strategies to establish a safe community for staff, clients and their support networks 
  • Implement systematic feedback and communication strategies to assist in the reporting and rectification of environmental risks